RETURNS & EXCHANGE POLICY

Bisas will give its customers the opportunity to refund or return/exchange a product provided it is in fully resalable condition.

We will deliver online orders within 3 – 5 working days from the date of transaction, customers will receive a dispatch notification to their registered mobile number upon dispatch of order. We do not offer returns or exchanges for discounted items.

If an item has any defect or damage (Customer must inform within 3 days of delivery), a free replacement will be sent to you However, if the item is not in stock, you have the option of selecting a new item of the same value or opting for a refund.

 

PLEASE NOTE:

– Return/Exchange can be arranged only after contacting us via email to info@bisas.lk or our hotline +94 768 609 558.

– We will arrange the courier free of charge in the unlikely event that any items you have ordered from us are damaged or defective, or if the item delivered is different from what you had ordered.

– If we find that the product has not been returned to us in full resalable condition, we reserve the right to refuse an exchange on the item.

– Change of delivery address cannot be accommodated once the package has been delivered.

– Please note that the above policies are subject to change by the Management of Bisas Ceylon (Private) Limited at any given time without prior notice to the customer.